100 Questions People Ask Computer Stores!

Here’s a comprehensive list of 100 common questions people ask a computer store in Peoria Arizona and surrounding cities along with answers.

General Questions

1. What type of computer should I buy?
   • Answer: It depends on your needs. For basic tasks like browsing and document editing, a laptop or desktop with moderate specs will work. For gaming or heavy software use, consider a higher-end model.
2. What’s the difference between a laptop and a desktop?
   • Answer: Laptops are portable and have built-in screens and keyboards, while desktops offer more power and upgrade options but are stationary. Desktops have more performance and are suggested for stationary work.
3. How much RAM do I need?
   • Answer: For basic tasks, 8GB is sufficient. For gaming or intensive applications, consider 16GB or more. Video editing and heavy tasks would be best with at least 32GB.
4. What is an SSD, and do I need one?
   • Answer: An SSD (Solid State Drive) is faster than a traditional hard drive (HDD). It improves boot times and overall performance. Yes, I recommend one for better speed. NVME is an even faster version of SSD Drives.
5. How do I choose the right operating system?
   • Answer: Windows is versatile for most users, we suggest windows 11 for the best in function and security. The macOS is best for Apple enthusiasts, and Linux is great for programmers. Consider what software you need and your familiarity with each OS.
6. Can you explain the warranty options?
   • Answer: Most computers come with a one-year warranty. We also offer extended warranties for additional coverage on parts and labor. Computer hardware is very reliable and most people never use the warranty.
7. What’s the best brand of computer?
   • Answer: Brands like Dell, HP, Lenovo, and Asus are reputable and make good products. It ultimately depends on personal preference and specific needs.
8. How often should I upgrade my computer?
   • Answer: Typically, every 3-5 years, depending on your usage and technology advancements. It can be longer if you don’t do much advance activity on your computer, or if you buy a higher end computer to start with.
9. What is a graphics card, and do I need one?
   • Answer: A graphics card processes images and video. If you game or use graphic-intensive applications, a dedicated card is essential. If you only watch videos, do office tasks or surf the web then a video card is not needed.
10. What peripherals do I need?
    • Answer: At a minimum, you’ll need a monitor, keyboard, and mouse. Depending on your use, consider speakers, printers, or a webcam.

Technical Questions

11. How do I connect to Wi-Fi?
    • Answer: Go to your network settings, select your Wi-Fi network, and enter the password. We can help if you encounter issues.
12. What should I do if my computer is slow?
    • Answer: Check for malware, uninstall unused programs, and consider adding more RAM or an SSD for better performance.
13. How do I back up my data?
    • Answer: Use external drives or cloud services like Google Drive or OneDrive. We can help set this up for you.
14. What’s the difference between USB 2.0 and USB 3.0?
    • Answer: USB 3.0 is faster than USB 2.0, supporting higher data transfer speeds. USB C is the newest and even faster.
15. Why won’t my computer turn on?
    • Answer: It could be a power issue, a faulty power supply, or hardware failure. We can diagnose the problem in-store. If the computer powers on buy does not load windows it could be a drive or OS failure.
16. What is BIOS?
    • Answer: BIOS (Basic Input/Output System) is firmware that initializes hardware during the booting process. It can be accessed for system settings.
17. How can I improve my computer’s performance?
    • Answer: Keep software updated, be sure not to install malware or bulky programs, watch what is loading on startup, upgrade hardware components, clean out the dust and ensure good cooling.
18. What does a motherboard do?
    • Answer: The motherboard connects all computer components, allowing them to communicate. It’s essential for your computer’s functionality.
19. How do I install new software?
    • Answer: Most software can be installed by downloading from the official website or inserting a CD. Follow the installation prompts.
20. What is a VPN, and should I use one?
    • Answer: A VPN (Virtual Private Network) enhances online privacy by encrypting your connection. It’s advisable for secure browsing, especially on public Wi-Fi or when traveling.

Software Questions

21. What antivirus software do you recommend?
    • Answer: Popular options include Norton, McAfee, and Bitdefender. Consider your specific needs and budget.
22. How do I remove a virus?
    • Answer: Use antivirus software to scan and remove threats. We can assist with this process if needed.
23. What is the cloud?
    • Answer: The cloud refers to internet-based storage and services. It allows you to store data and access applications online without using local storage.
24. How do I reset my password?
    • Answer: Follow the password recovery process on your login screen. If you need help, we can walk you through it.
25. What is a file extension?
    • Answer: A file extension indicates the type of file and determines which program can open it (e.g., .jpg for images, .docx for Word documents).
26. How do I update my software?
    • Answer: Most software has an update option in the settings menu. Keeping software updated is crucial for security and performance.
27. What is the difference between free and paid software?
    • Answer: Paid software often comes with more features, support, and security. Free versions may have limitations or ads.
28. How do I create a PDF?
    • Answer: You can create a PDF by selecting “Print” and then choosing “Save as PDF” in most applications, or by using dedicated software.
29. What is a firewall?
    • Answer: A firewall is a security system that monitors and controls incoming and outgoing network traffic, protecting your computer from threats.
30. How can I recover deleted files?
    • Answer: Check your recycle bin first. If they aren’t there, data recovery software or professional services can help recover lost files.

Hardware Questions

31. What is a power supply unit (PSU)?
    • Answer: The PSU converts electrical power from an outlet into usable power for the computer’s components. It’s essential for overall performance.
32. How do I clean my computer?
    • Answer: Regularly dust the exterior and use compressed air to clean out vents and fans. We offer professional cleaning services as well.
33. What does a cooling system do?
    • Answer: It dissipates heat generated by components, preventing overheating and maintaining optimal performance.
34. Can I upgrade my laptop’s hardware?
    • Answer: It depends on the model. Many laptops allow RAM and storage upgrades, but some components are soldered and non-upgradable.
35. What is an optical drive?
    • Answer: An optical drive reads and writes data from CDs, DVDs, or Blu-ray discs. Many modern computers do not include them.
36. How do I check my computer’s specifications?
    • Answer: Right-click on “This PC” and select “Properties” for Windows or use “About This Mac” on macOS to view system details.
37. What is the lifespan of a typical computer?
    • Answer: Generally, 3-5 years for optimal performance, but components usually last longer with proper care.
38. What should I do if my screen is flickering?
    • Answer: Check the cable connections and try a different monitor. If the issue persists, it may be a hardware problem that needs professional diagnosis.
39. What type of battery does my laptop use?
    • Answer: Most laptops use lithium-ion batteries. You can check the specifications in the user manual or manufacturer’s website.
40. How do I install a new hard drive?
    • Answer: Physically install the drive, then format it through the operating system. We can assist you if you prefer hands-on help.

Networking Questions

41. How do I set up my Wi-Fi?
    • Answer: Connect your router to a power source and modem. Use the admin interface to configure settings. We can help with the setup if needed.
42. What is a router?
    • Answer: A router connects multiple devices to the internet and manages traffic between them. It’s essential for home and office networking.
43. How do I boost my Wi-Fi signal?
    • Answer: Place your router in a central location, minimize obstructions, and consider using Wi-Fi extenders for larger areas. Wi-Fi signals are blocked by metal.
44. What is a network switch?
    • Answer: A network switch connects multiple devices on a local network, allowing them to communicate efficiently.
45. How do I secure my Wi-Fi network?
    • Answer: Use a strong password, enable WPA3 encryption, and regularly update your router’s firmware.
46. What is a modem?
    • Answer: A modem connects your home network to the internet service provider. It translates signals for data transmission.
47. How do I change my Wi-Fi password?
    • Answer: Log into your router’s admin panel using a web browser, navigate to wireless settings, and update the password.
48. What is a guest network?
    • Answer: A guest network allows visitors to access the internet without giving them access to your primary network and devices.
49. How do I connect multiple devices to my network?
    • Answer: Ensure your router has enough bandwidth and range, then connect devices via Wi-Fi or Ethernet cables.
50. What is network latency?
    • Answer: Latency refers to the delay before a transfer of data begins following an instruction for its transfer. Lower latency is better for online gaming and video calls.

Customer Service Questions

51. Can I return or exchange my purchase?
    • Answer: Yes, we offer a return/exchange policy within a specified timeframe. Make sure to keep your receipt and original packaging.
52. Do you offer technical support?
    • Answer: Yes, we provide technical support for issues related to purchases and general computer troubleshooting.
53. How do I schedule a repair?
    • Answer: You can call us or visit our website to schedule a repair appointment. Walk-ins are also welcome!
54. What are your store hours?
    • Answer: We are open different hours at different stores. You can find our schedule on our contact page as well.
55. Do you offer financing options?
    • Answer: Yes, we offer financing. You can inquire about payment plans in-store. For most people we do $85 down followed by 9 equal payments. Click HERE for more details.
56. Can you help with setup at my home or office?
    • Answer: Yes, we offer installation and setup services for both home and office environments. Contact us for details and scheduling.
57. Do you provide on-site technical support?
    • Answer: Yes, we offer on-site technical support for businesses and home users. Just contact us to schedule an appointment, and we’ll send a technician to assist you.
58. What payment methods do you accept?
    • Answer: We accept cash, credit/debit cards, and digital payment options like Zelle, Crypto and PayPal.
59. Can I get a custom-built computer?
    • Answer: Absolutely! We can work with you to build a computer that meets your specific needs and preferences.
60. How do I contact customer service?
    • Answer: You can reach us by phone, email, or through our website’s contact form. We’re here to help!

Advanced Questions

61. What is the cloud used for?
    • Answer: The cloud is used for data storage, backup, and running applications over the internet without using local resources.
62. How does encryption work?
    • Answer: Encryption converts data into a code to prevent unauthorized access. It’s essential for protecting sensitive information.
63. What is two-factor authentication?
    • Answer: Two-factor authentication adds an extra layer of security by requiring two forms of identification before granting access.
64. What should I do if I forget my computer password?
    • Answer: Use the password recovery options available on the login screen. If that fails, we can help you reset it.
65. What is phishing?
    • Answer: Phishing is a fraudulent attempt to obtain sensitive information by disguising as a trustworthy entity in electronic communications.
66. How do I optimize my computer for gaming?
    • Answer: Update drivers, adjust settings for performance, ensure adequate cooling, and consider upgrading hardware if necessary.
67. What is a content management system (CMS)?
    • Answer: A CMS is a software application that enables users to create, manage, and modify content on a website without needing technical knowledge.
68. What are browser cookies?
    • Answer: Cookies are small data files stored on your computer by websites to remember your preferences and activity. They enhance user experience.
69. How do I secure my online accounts?
    • Answer: Use strong, unique passwords, enable two-factor authentication, and regularly update your passwords.
70. What is a digital footprint?
    • Answer: A digital footprint is the trail of data you leave behind when using the internet, including social media activity, website visits, and purchases.

Future-Proofing Questions

71. What trends should I be aware of in technology?
    • Answer: Stay informed about developments in AI, cybersecurity, cloud computing, and the Internet of Things (IoT) for future planning.
72. How can I make my computer more environmentally friendly?
    • Answer: Consider energy-efficient components, use power-saving settings, and recycle old hardware responsibly.
73. What is WiFi6, and how does it affect computers?
    • Answer: WiFi6 is the next generation of wireless technology, offering faster speeds and more reliable connections, beneficial for mobile computing.
74. How can I future-proof my computer purchase?
    • Answer: Invest in higher specs (like more RAM and an SSD) and modular components for easier upgrades down the line.
75. What are the benefits of open-source software?
    • Answer: Open-source software is often free, customizable, and has a community of developers that contribute to its improvement.
76. How do I know if a computer is good for gaming?
    • Answer: Check the specifications, particularly the GPU, CPU, and RAM. Look for reviews and benchmarks specific to gaming performance.
77. What is augmented reality (AR)?
    • Answer: AR overlays digital information onto the real world, enhancing the user’s perception of reality. It has applications in gaming, education, and more.
78. What is the Internet of Things (IoT)?
    • Answer: IoT refers to the interconnected network of devices that communicate and share data over the internet, enhancing automation and smart home technology.
79. How can I improve my home network’s security?
    • Answer: Use strong passwords, enable WPA3 encryption, regularly update firmware, and consider setting up a guest network for visitors.
80. What should I consider when upgrading my computer?
    • Answer: Assess your current usage needs, check compatibility of new components, and consider whether it’s more cost-effective to upgrade or buy new.

Miscellaneous Questions

81. What’s the best way to dispose of old electronics?
    • Answer: Use e-waste recycling programs or certified disposal services to ensure responsible disposal of old electronics.
82. How do I protect my privacy online?
    • Answer: Use strong passwords, be cautious of sharing personal information, and consider VPNs and privacy-focused browsers.
83. What should I do if my computer crashes?
    • Answer: Restart your computer, check for hardware issues, and if it continues, we can help diagnose the problem.
84. How can I tell if my hardware is failing?
    • Answer: Look for signs like strange noises, frequent crashes, and performance issues. We recommend bringing it in for diagnostics.
85. What is remote desktop access?
    • Answer: Remote desktop access allows you to control a computer from another location over the internet, useful for troubleshooting or accessing files.
86. What’s the difference between HTTP and HTTPS?
    • Answer: HTTPS is the secure version of HTTP, encrypting data between your browser and the website to protect your information.
87. How do I uninstall a program?
    • Answer: On Windows, go to Settings > Apps, select the program, and click “Uninstall.” On macOS, drag the application to the Trash.
88. What is a system restore?
    • Answer: System restore returns your computer to a previous state, which can help resolve issues caused by recent changes or installations.
89. How do I increase my internet speed?
    • Answer: Check your plan with your ISP, optimize your router placement, limit the number of connected devices, and consider upgrading your plan if necessary.
90. What’s the purpose of a surge protector?
    • Answer: A surge protector shields your devices from voltage spikes, protecting against electrical surges that can damage your hardware.

Final Questions

91. Can you help me with software training?
    • Answer: Yes, we offer training sessions for various software applications, tailored to your level of expertise and needs.
92. What is a digital certificate?
    • Answer: A digital certificate verifies the identity of a website or individual and enables secure communication over the internet.
93. What should I do if I lose my laptop?
    • Answer: Report it to local authorities, use tracking software if available, and change passwords for accounts accessed on that device.
94. How can I ensure my children are safe online?
    • Answer: Use parental controls, monitor their activity, and educate them about online safety practices.
95. What are the benefits of a solid-state drive (SSD)?
    • Answer: SSDs are faster, more reliable, and consume less power compared to traditional hard drives, improving overall system performance.
96. What is network troubleshooting?
    • Answer: Network troubleshooting identifies and resolves issues affecting network connectivity and performance, often requiring specific tools and methods.
97. How do I set up a home server?
    • Answer: Choose the right hardware and software, configure networking settings, and install necessary applications. We can guide you through the process.
98. What is a bootable USB drive?
    • Answer: A bootable USB drive contains a copy of an operating system that allows you to install or repair the OS on a computer.
99. How do I find my computer’s IP address?
    • Answer: On Windows, type “ipconfig” in Command Prompt. On macOS, go to System Preferences > Network and check your connection details.
100. What are some good practices for computer maintenance? – Answer: Regularly update software, clean out dust, back up data, and perform security scans to maintain optimal performance.