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Return Policy

All returns and refunds are for store credit only on all Computer systems or items that you have opened.  No returns at all after 30 days.  There is no refund at all for labor or service, though we will do the service again for free if it was not performed to our standards. 

If you are returning an item that has damage we will deduct the repair cost from the amount refunded. If you want to return something after 30 days it will not be considered a return, but a sale back, and we will buy it at a price we think is fair. You are under no obligation to take our offer.

Repair Policy

By dropping off your computer at our store for repair you are agreeing to the repair policy.

Our current labor rate is $75 per hour but we may offer discounts for specific tasks. For non-warranty work a minimum bench fee of $35 will be charged to all customers seeking service.  If labor charges are expected to exceed $250 for any job we will call the customer to make sure they wish to have the work done before proceeding with the work.  If this contact is not made the customer agrees that we may charge up to $250 for labor but not more. Parts are extra. Data recovery and restoration does not include applications, it only includes the client’s files.  We are NOT responsible for lost data or applications even if you ask us to save it. If you want us to try to save your data you must notify us, this service will cost extra.

Warranty Work: A computer that is under warranty and has a hardware problem will be fixed to a functional status free of charge.  If the computer is under warranty and the issue is software based there will be a fee to repair/restore the computer.  Please see the warranty terms on your original invoice if you are unsure if your system is under warranty.  We will determine if a computer is functional. Warranty will be void if there is damage that exceeds normal use.

The owner of the system has 30 days from the completion date to pay for and retrieve their system, after 30 days it becomes the property of Emerald Computers and we will dispose of it as we see fit.  Customers can not pick up their hardware without full payment.  To have your computer shipped or delivered when done please make such arrangements. 

Shipping and Delivery Policy

By default all items are to be picked up at our location. We do not provide packing materials or packing assistance. If you make arrangements with us to get something shipped that is a separate agreement that is specific for that order.

Privacy Policy

Last updated: August 12, 2021

This Privacy Policy describes Our policies and procedures on the collection,
use and disclosure of Your information when You use the Service and tells
You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the
Service, You agree to the collection and use of information in accordance
with this Privacy Policy. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the
same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• • Account means a unique account created for You to
    access our Service or parts of our Service.

  • Affiliate means an entity that controls, is
    controlled by or is under common control with a party, where
    “control” means ownership of 50% or more of the shares,
    equity interest or other securities entitled to vote for election of
    directors or other managing authority.

  • Application means the software program ran by
    the Company that You interact with in Facebook Messenger

  • Company (referred to as either “the
    Company”, “We”, “Us” or “Our” in
    this Agreement) refers to Emerald Computers and Arizona Computer Recycling, both at 7642 W Vogel Ave,
    Peoria, AZ 85345.

  • Country refers to: Arizona, United States

  • Device means any device that can access the Service
    such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an
    identified or identifiable individual.

  • Service refers to the Application.

  • Service Provider means any natural or legal person
    who processes the data on behalf of the Company. It refers to
    third-party companies or individuals employed by the Company to
    facilitate the Service, to provide the Service on behalf of the
    Company, to perform services related to the Service or to assist the
    Company in analyzing how the Service is used.

• You means the individual accessing or using the
  Service, or the company, or other legal entity on behalf of which
  such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain
personally identifiable information that can be used to contact or identify
You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to
  monitor the usage of our Service.
• For the performance of a contract: the development,
  compliance and undertaking of the purchase contract for the
  products, items or services You have purchased or of any other
  contract with Us through the Service.
• To contact You: To contact You by email, telephone
  calls, SMS, or other equivalent forms of electronic communication,
  such as a mobile application’s push notifications regarding updates
  or informative communications related to the functionalities,
  products or contracted services, including the security updates,
  when necessary or reasonable for their implementation.
• To manage Your requests: To attend and manage Your
  requests to Us.

We may share Your personal information in the following situations:

• For business transfers: We may share or transfer Your
  personal information in connection with, or during negotiations of, any
  merger, sale of Company assets, financing, or acquisition of all or a
  portion of Our business to another company.
• With business partners: We may share Your information
  with Our business partners to offer You certain products, services or
  promotions.
• With other users: when You share personal information
  or otherwise interact in the public areas with other users, such
  information may be viewed by all users and may be publicly distributed
  outside.
• With Your consent: We may disclose Your personal
  information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary
for the purposes set out in this Privacy Policy. We will retain and use Your
Personal Data to the extent necessary to comply with our legal obligations
(for example, if we are required to retain your data to comply with
applicable laws), resolve disputes, and enforce our legal agreements and
policies.

The Company will also retain Usage Data for internal analysis purposes.
Usage Data is generally retained for a shorter period of time, except when
this data is used to strengthen the security or to improve the functionality
of Our Service, or We are legally obligated to retain this data for longer
time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s
operating offices and in any other places where the parties involved in the
processing are located. It means that this information may be transferred to
— and maintained on — computers located outside of Your state, province,
country or other governmental jurisdiction where the data protection laws
may differ than those from Your jurisdiction.https://developers.facebook.com/docs/messenger-platform/reference/attachment-upload-api/

Your consent to this Privacy Policy followed by Your submission of such
information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your
data is treated securely and in accordance with this Privacy Policy and no
transfer of Your Personal Data will take place to an organization or a
country unless there are adequate controls in place including the security
of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your
Personal Data may be transferred. We will provide notice before Your
Personal Data is transferred and becomes subject to a different Privacy
Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your
Personal Data if required to do so by law or in response to valid requests
by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that
such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the
  Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no
method of transmission over the Internet, or method of electronic storage is
100% secure. While We strive to use commercially acceptable means to protect
Your Personal Data, We cannot guarantee its absolute security.

Do Not Track Requests

Do Not Track (“DNT”) is a privacy preference that You can set in some web browsers.
Since We do not use behavioral tracking services or perform any such tracking
ourselves, We do not respond to the DNT setting of Your browser.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly
collect personally identifiable information from anyone under the age of 13.
If You are a parent or guardian and You are aware that Your child has
provided Us with Personal Data, please contact Us. If We become aware that
We have collected Personal Data from anyone under the age of 13 without
verification of parental consent, We take steps to remove that information
from Our servers.

If We need to rely on consent as a legal basis for processing Your
information and Your country requires consent from a parent, We may require
Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us.
If You click on a third party link, You will be directed to that third
party’s site. We strongly advise You to review the Privacy Policy of every
site You visit.

We have no control over and assume no responsibility for the content,
privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.

We will update the “Last
updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.